| FAQ's |
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| How to buy the tickets? |
You must first select the event and the tickets category. Then, fill in the form with these data and wait for the confirmation e-mail to make sure the purchase has been made effective.
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| Do I need to collect the tickets at the stadium? |
No. The tickets will be sent to the address provided in the form, about 3 or 4 days before the event.
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| If I receive the tickets at home, will I be asked to pay any extra money? |
No. The tickets price include postage and packing.
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| Is the VAT included or shall I add it myself? |
Yes, the VAT is also included in the tickets price.
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| Can I pay cash on delivery? |
No, the only payment method is online by means of your Visa or Mastercard credit/debit cards.
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| It is safe to pay with my credit card? |
Yes. We make sure that your credit card data are sent in an encripted way directly to your bank office. They will not be manipulated nor anybody will have access to them.
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| We are a group of people, are there any discounts for us? |
Depending on the tickets, we do apply discounts for groups and usual customers. If this is your case, plase contact us at our customer telephone service and we will inform you about it.
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| Will you inform me if the tickets dates change? |
Yes, in case of a date change, about a week before, we will send you an e-mail confirming the date and time
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| Is it possible to modify my purchase order? |
In order to change any purchase order data or to solve any questions, please contact us at:
info@football-and-music.com |
| What does 'to buy in the "Booking" mode' mean ? |
If you wisk to book tickets that are not in stock, as soon as we receive your booking order we do our best to get them. Once we obtain the tickets, we send you a booking confirmation e-mail. If we do not manage to get the tickets, you are refunded 100% of the amount paid and our company is exempt from any liability regarding any inconvenience caused to the customer.
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| Is the ticket price given the real ticket price? |
No. Our customer-oriented policy is to sell a service called Ticket Package. We do not sell the ticket only. The Ticket Package, depending on the city or the event, may include: the event tickets, a souvenir, a city guide book or map, and home delivery service. In many occasions, in order to guarantee the Ticket Package availability for our customers, we have to buy the Ticket Package at a higher price than their face value. Hence, our tickets can be more expensive than the tickets real price (face value). Or else, depending on supply-demand, we establish our Ticket Packages prices.
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| Is there any emergency telephone number? |
In case you have a last minute emergency, you can contact us at the customer service telephone number available 24 hours/day and available 72 hours before the event (+ 34 690 278 507).
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| Can I cancel my tickets? |
Cancellations, changes or refunds are not allowed once the purchase or the booking has been accepted. Refunds are only accepted if our company does not manage to fulfill the purchase or booking. Before cancelling the purchase or booking -in case we did not manage to obtain the tickets chosen category- we would offer you lower category tickets and the difference in price would be refunded.
Cancellations, changes or refunds are not allowed if the match was rescheduled from Sunday to Saturday or any other day. Nor if the the match was rescheduled from Wednesday to another working week day. The date/time changes are due to TV broadcastings or Championships commitments the Clubs are subject to. Hence, our customer is responsible for checking the final date/time match. These changes may occur up to 7 days before the event.
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| How do I know my purchase order has been successfully received? |
Once the transaction has been successfully completed, you will be sent a confirmation e-mail with all the details related to your purchase.
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For further information:
info@football-and-music.com |
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